US Patent No: 8,112,306

Number of patents in Portfolio can not be more than 2000

System and method for facilitating triggers and workflows in workforce optimization

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ALSO PUBLISHED AS: 20070198329
ATTORNEY / AGENT: (SPONSORED)
 

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Abstract

The systems and methods described herein provide a notification engine that facilitates integration of solutions for performing workforce management, quality monitoring, e-learning, performance management, and analytics functionality. The notification engine facilitates combining quality monitoring/call recording with performance management and e-learning functionality as a unified integrated solution. The combination can be delivered through a single platform and enables users to gain more insight and make smarter decisions faster about sales, service, and overall operations. This takes customer center tools beyond the traditional “suite” approach to a true single workforce optimization platform.

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First Claim

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Patent Owner(s)

Patent OwnerAddressTotal Patents
VERINT AMERICAS INC.MELVILLE, NY99
WITNESS SYSTEMS, INC.ROSWELL, GA86

International Classification(s)

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  • [Patents Count]

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Keren, Shimon Sunnyvale, CA 18 50
Lyerly, Thomas Marietta, GA 11 31
McLean, Nick Duluth, GA 12 40

Cited Art

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