US Patent No: 8,112,306

Number of patents in Portfolio can not be more than 2000

System and method for facilitating triggers and workflows in workforce optimization

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Abstract

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The systems and methods described herein provide a notification engine that facilitates integration of solutions for performing workforce management, quality monitoring, e-learning, performance management, and analytics functionality. The notification engine facilitates combining quality monitoring/call recording with performance management and e-learning functionality as a unified integrated solution. The combination can be delivered through a single platform and enables users to gain more insight and make smarter decisions faster about sales, service, and overall operations. This takes customer center tools beyond the traditional “suite” approach to a true single workforce optimization platform.

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First Claim

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Patent Owner(s)

Patent OwnerAddressTotal Patents
VERINT AMERICAS INC.MELVILLE, NY232

International Classification(s)

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Keren, Shimon Sunnyvale, US 13 241
Lyerly, Thomas Marietta, US 7 155
McLean, Nick Duluth, US 7 201

Cited Art Landscape

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* Cited By Examiner

Patent Citation Ranking

Forward Cite Landscape

Patent Info (Count) # Cites Year
 
VERIZON PATENT AND LICENSING INC. (1)
* 2012/0143,616 SYSTEM FOR AND METHOD OF TRANSACTION MANAGEMENT 0 2010
 
WELLS FARGO CAPITAL FINANCE, LLC (3)
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MATTERSIGHT CORPORATION (1)
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* Cited By Examiner

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