Integrated software support for a distributed business application with seamless backend communications
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United States of America Patent
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Feb 7, 2012
Grant Date -
May 29, 2008
app pub date -
Nov 27, 2006
filing date -
Nov 27, 2006
priority date (Note) -
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status (Latency Note)
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Abstract
The disclosure provides integrated software for supporting a distributed business application comprising computer readable instructions embodied on media. The integrated support software is operable to automatically monitor the distributed business application for potential incidents. It also facilitates continuous data exchange between the distributed business application and a remote support module based on the automatic monitoring, with the communications in a protocol associated with a plurality of services in the distributed business application and with a plurality of incidents for these services. Upon identification of a potential incident, the software provides integrated incident management in the distributed business application and provides software maintenance management to the distributed business application for one or more identified incidents.
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