Clearing house for publish/subscribe of status data from distributed telecommunications systems
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United States of America Patent
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Feb 14, 2012
Grant Date -
Apr 1, 2010
app pub date -
Sep 26, 2008
filing date -
Sep 26, 2008
priority date (Note) -
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Abstract
A distributed contact center and method of managing data transfers between the distributed parts of the contact center is provided. Distributed parts of the contact center are joined together through a known communications initiation protocol, then one or both of status information and control signals are transferred between the distributed parts using lossless communication protocols. The status information and/or control signals may be published to a large number of interested entities through the use of conference call facilities.
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