US Patent No: 8,130,938

Number of patents in Portfolio can not be more than 2000

Systems and methods for endpoint recording using recorders

Stats

ATTORNEY / AGENT: (SPONSORED)

Importance

Loading Importance Indicators... loading....

Abstract

See full text

Embodiments of the present invention provide systems and methods for recording media communications. An exemplary method is comprised of the following steps: configuring an endpoint recording device for relaying an incoming call to an endpoint component; receiving the incoming call from a communication system; determining whether to relay the incoming call to the endpoint component based on the configurations of the endpoint recording device; responsive to determining that the incoming call is to be relayed, relaying media communications associated with the incoming call to the endpoint component via the endpoint recording device; and recording the relayed media communications at the endpoint component.

Loading the Abstract Image... loading....

First Claim

See full text

Family

Loading Family data... loading....

Patent Owner(s)

Patent OwnerAddressTotal Patents
VERINT AMERICAS INC.MELVILLE, NY225

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Coleman, Mark Edmund New York, US 7 43
Dong, Thomas Z Marietta, US 36 245
Williams, Jamie Richard Alpharetta, US 58 432

Cited Art Landscape

Patent Info (Count) # Cites Year
 
Other [Check patent profile for assignment information] (4)
6,078,894 Method and system for evaluating the performance of emergency medical dispatchers 167 1997
6,076,099 Method for configurable intelligent-agent-based wireless communication system 188 1997
6,810,414 System and methods for easy-to-use periodic network data capture engine with automatic target data location, extraction and storage 146 2000
2001/0032,335 Picture communications system and associated network services 205 2001
 
HOME VIDEO SYSTEMS, INC., A CORP. OF PA (1)
5,016,272 Home video system 224 1989
 
Mediastra, Inc. (1)
6,154,771 Real-time receipt, decompression and play of compressed streaming video/hypervideo; with thumbnail display of past scenes and with replay, hyperlinking and/or recording permissively intiated retrospectively 493 1998
 
FIDELITY INFORMATION SERVICES, INC. (1)
2002/0065,912 Web session collaboration 319 2001
 
Sylvan Learning Systems, Inc. (1)
6,146,148 Automated testing and electronic instructional delivery and student management system 213 1999
 
Ziegra; Richard C. (1)
5,619,183 Video audio data remote system 175 1994
 
SAMSUNG ELECTRONICS CO., LTD. (1)
6,182,094 Programming tool for home networks with an HTML page for a plurality of home devices 447 1998
 
Sony Electronics Inc. (1)
5,748,499 Computer graphics data recording and playback system with a VCR-based graphic user interface 153 1995
 
Enforcement Support Incorporated (2)
4,815,120 Computerized telephone monitoring system 149 1987
4,924,488 Multiline computerized telephone monitoring system 176 1989
 
EXECUTONE INTER-TELBUSINESS INFORMATION SYSTEMS, INC. (1)
5,465,286 Apparatus for supervising an automatic call distribution telephone system 261 1994
 
PRAGMATUS TELECOM, LLC (1)
5,884,032 System for coordinating communications via customer contact channel changing system using call centre for setting up the call between customer and an available help agent 824 1995
 
AVAYA INC. (3)
4,953,159 Audiographics conferencing arrangement 419 1989
5,239,460 Arrangement for motivating telemarketing agents 170 1991
5,499,291 Arrangement for automating call-center agent-schedule-notification and schedule-adherence functions 195 1993
 
AVAYA TECHNOLOGY CORP. (1)
4,763,353 Terminal based adjunct call manager for a communication system 184 1986
 
EYRETEL LIMITED, DBA WITNESS SYSTEMS LTD. (2)
6,404,857 Signal monitoring apparatus for analyzing communications 187 2000
6,757,361 Signal monitoring apparatus analyzing voice communication content 156 2002
 
SPATIUM INNOVATIONS, LLC (1)
5,717,879 System for the capture and replay of temporal data representing collaborative activities 344 1995
 
WILMINGTON TRUST, NATIONAL ASSOCIATION, AS ADMINISTRATIVE AGENT (4)
5,577,112 Telephony system with supervisory management center and parameter testing with alerts 155 1995
5,784,452 Telephony call center with agent work groups 203 1996
5,923,746 Call recording system and method for use with a telephonic switch 164 1996
6,005,932 Dynamic schedule profiler for ACD 129 1997
 
GEMATLO SA (1)
6,870,916 Targeted and intelligent multimedia conference establishment services 181 2001
 
HEWLETT-PACKARD DEVELOPMENT COMPANY, L.P. (4)
5,101,402 Apparatus and method for realtime monitoring of network sessions in a local area network 345 1988
5,485,569 Method and apparatus for monitoring display screen events in a screen-oriented software application too 135 1994
5,991,373 Reproduction of a voice and video session 149 1997
6,038,544 System and method for determining the performance of a user responding to a call 160 1998
 
BELLSOUTH INTELLECTUAL PROPERTY CORPORATION (1)
5,590,171 Method and apparatus for communications monitoring 231 1995
 
ACTIMIZE LTD. (1)
6,965,886 System and method for analyzing and utilizing data, by executing complex analytical models in real time 173 2001
 
UNITED STATES OF AMERICA AS REPRESENTED BY THE ADMINISTRATOR OF THE NATIONAL AERONAUTICS AND SPACE ADMINISTRATION (1)
5,311,422 General purpose architecture for intelligent computer-aided training 295 1990
 
ADIN RESEARCH, INC. (1)
6,171,109 Method for generating a multi-strata model and an intellectual information processing device 157 1997
 
Teradata US, Inc. (2)
6,487,195 Collaborative network navigation synchronization mechanism 123 1996
2002/0143,925 Identifying web-log data representing a single user session 137 2000
 
SUN MICROSYSTEMS, INC. (1)
2002/0065,911 HTTP transaction monitor with edit and replay capacity 152 2001
 
APROPOS TECHNOLOGY, INC. (1)
5,982,857 Voice recording method and system providing context specific storage and retrieval 155 1995
 
COMVERSE TECHNOLOGY, INC., A CORP. OF NY (1)
5,317,628 Message management system 170 1992
 
OPT ACQUISITION, LLC (1)
6,288,753 System and method for live interactive distance learning 252 1999
 
International Telecharge, Inc. (1)
5,210,789 Interactive telephone operator terminal 340 1991
 
NATIONAL EDUCATION TRAINING GROUP, INC. (1)
6,039,575 Interactive learning system with pretest 199 1996
 
The United States of America as represented by the Secretary of the Navy (1)
5,572,652 System and method for monitoring and controlling one or more computer sites 148 1994
 
KNOWLAGENT, INC. (1)
2004/0165,717 Method and system for delivery of individualized training to call center agents 133 2004
 
NBCUNIVERSAL MEDIA, LLC (1)
6,772,396 Content distribution system for network environments 174 1999
 
Double Click, Inc. (1)
5,948,061 Method of delivery, targeting, and measuring advertising over networks 1733 1996
 
NCR CORPORATION (3)
5,742,670 Passive telephone monitor to control collaborative systems 227 1995
6,035,332 Method for monitoring user interactions with web pages from web server using data and command lists for maintaining information visited and issued by participants 349 1997
6,418,471 Method for recording and reproducing the browsing activities of an individual web browser 217 1998
 
Netopia, Inc. (1)
5,241,625 Screen image sharing among heterogeneous computers 382 1990
 
Micron Technology, Inc. (1)
5,809,247 Method and apparatus for guided touring of internet/intranet websites 231 1996
 
MORGAN GUARANTY TRUST COMPANY OF NEW YORK, AS COLLATERAL AGENT (1)
6,091,712 Method and apparatus for storing and retrieving performance data collected by a network interface unit 130 1996
 
GENERAL INSTRUMENT CORPORATION (1)
2001/0000,962 Terminal for composing and presenting MPEG-4 video programs 159 2000
 
Incontext Enterprises, Inc. (1)
6,683,633 Method and system for accessing information 129 2001
 
MITSUBISHI ELECTRIC RESEARCH LABORATORIES, INC. (1)
5,347,306 Animated electronic meeting place 687 1993
 
Global Tel*Link Corporation (1)
6,072,860 Telephone apparatus with recording of phone conversations on massive storage 169 1998
 
CREDIT SUISSE, CAYMAN ISLANDS BRANCH (3)
6,370,574 Method and apparatus for simultaneously monitoring computer user screen and telephone activity from a remote location 133 1998
6,724,887 Method and system for analyzing customer communications with a contact center 245 2000
6,959,078 Apparatus and method for monitoring and adapting to environmental factors within a contact center 148 2000
 
UNITED STATES ADVANCED NETWORK, INC. (1)
5,835,572 Customized, billing controlled call bridging system 117 1997
 
WITNESS SYSTEMS, INC. (1)
2003/0144,900 Method and system for improving enterprise performance 157 2002
 
TELEPHONY@WORK (1)
6,697,858 Call center 202 2000
 
SCHLUMBERGER TECHNOLOGY CORPORATION (1)
5,864,772 Apparatus, system and method to transmit and display acquired well data in near real time at a remote location 165 1996
 
STS Software Systems Ltd. (1)
6,122,665 Communication management system for computer network-based telephones 186 1998
 
CINCOM SYSTEMS, INC. (1)
6,823,384 Methods and apparatus for securely collecting customer service agent data in a multi-tenant environment 194 1999
 
U S WEST TECHNOLOGIES, INC. (1)
5,597,312 Intelligent tutoring method and system 354 1994
 
BMC SOFTWARE, INC. (2)
6,901,438 System selects a best-fit form or URL in an originating web page as a target URL for replaying a predefined path through the internet 137 2000
2003/0055,883 Synthetic transaction monitor 199 2002
 
IPF, Inc. (1)
5,918,214 System and method for finding product and service related information on the internet 602 1996
 
REED ELSEVIER INC. (1)
6,820,083 Relationship management system that limits access of contact information to particular folders 164 2000
 
THE NIELSEN COMPANY (US), LLC (1)
5,796,952 Method and apparatus for tracking client interaction with a network resource and creating client profiles and resource database 1237 1997
 
NYTELL SOFTWARE LLC (1)
6,144,991 System and method for managing interactions between users in a browser-based telecommunications network 449 1998
 
TELEFONAKTIEBOLAGET L M ERICSSON (PUBL) (1)
2003/0079,020 Method, system and service provider for IP media program transfer-and-viewing-on-demand 145 2001
 
UNIFY, INC. (1)
5,825,869 Call management method and system for skill-based routing 557 1996
 
Starlight Networks (1)
6,122,668 Synchronization of audio and video signals in a live multicast in a LAN 271 1995
 
Network Engineering Software (1)
6,061,798 Firewall system for protecting network elements connected to a public network 234 1998
 
Avocent Redmond Corporation (1)
5,721,842 Interconnection system for viewing and controlling remotely connected computers with on-screen video overlay for controlling of the interconnection switch 244 1995
 
EQUILIBRIUM (1)
6,792,575 Automated processing and delivery of media to web servers 179 1999
 
HIGHWAY PLASTICS, LLC (1)
6,286,030 Systems and methods for recording and visually recreating sessions in a client-server environment 212 1998
 
QWEST COMMUNICATIONS INTERNATIONAL INC. (1)
6,014,134 Network-based intelligent tutoring system 223 1996
 
VERINT AMERICAS INC. (2)
7,613,290 Recording using proxy servers 17 2006
2008/0082,669 Recording invocation of communication sessions 20 2006
 
CONTINENTAL CABLEVISION, INC. (1)
5,696,906 Telecommunicaion user account management system and method 337 1995
 
FACEBOOK, INC. (1)
6,195,679 Browsing session recording playback and editing system for generating user defined paths and allowing users to mark the priority of items in the paths 224 1998
 
NXN TECH, LLC (1)
6,289,340 Consultant matching system and method for selecting candidates from a candidate pool by adjusting skill values 260 1999
 
OPEN INVENTION NETWORK, LLC (2)
5,944,791 Collaborative web browser 362 1996
6,535,909 System and method for record and playback of collaborative Web browsing session 612 1999
 
Oridus, Inc. (2)
6,674,447 Method and apparatus for automatically recording snapshots of a computer screen during a computer session for later playback 147 1999
2005/0138,560 Method and apparatus for broadcasting live personal performances over the internet 164 2003
 
SUMMIT MICRO DESIGN, A CA. CORP. (1)
5,117,225 Computer display screen monitoring system 153 1989
 
METRO ONE TELECOMMMUNICATIONS, INC. (1)
2001/0043,697 MONITORING OF AND REMOTE ACCESS TO CALL CENTER ACTIVITY 162 1998
 
LEE, JOHN R. (1)
5,267,865 Interactive computer aided natural learning method and apparatus 441 1992
 
ORACLE AMERICA, INC. (2)
6,225,993 Video on demand applet method and apparatus for inclusion of motion video in multimedia documents 189 1996
5,907,680 Client-side, server-side and collaborative spell check of URL's 202 1996
 
NOVAWIZ, INC. (1)
6,606,657 System and method for processing and presenting internet usage information 330 1999
 
YAMAHA CORPORATION (1)
6,211,451 Music lesson system with local training terminal and remote supervisory station 192 1999
 
APPLE INC. (1)
6,130,668 Supervisory control system for networked multimedia workstations that provides simultaneous observation of multiple remote workstations 124 1994
 
Bell Telephone Laboratories, Incorporated (1)
4,510,351 ACD Management information system 227 1982
 
ODS NETWORKS, INC. (1)
6,347,374 Event detection 437 1998
 
INTERNATIONAL BUSINESS MACHINES CORPORATION (8)
5,491,780 System and method for efficient computer workstation screen updates 197 1994
5,964,836 Apparatus, methods and computer program products for managing web-page-embedded sessions with a host-based application 218 1997
6,009,429 HTML guided web tour 189 1997
5,987,466 Presenting web pages with discrete, browser-controlled complexity levels 185 1997
6,286,046 Method of recording and measuring e-business sessions on the world wide web 216 1997
6,151,622 Method and system for portably enabling view synchronization over the world-wide web using frame hierarchies 168 1998
6,665,644 Conversational data mining 261 1999
2005/0192,955 Organizing related search results 21 2004
 
Nice Systems Inc. (1)
5,396,371 Endless loop voice data storage and retrievable apparatus and method thereof 136 1993
 
NICE-SYSTEMS LTD. (3)
6,542,602 Telephone call monitoring system 262 2000
2004/0100,507 System and method for capturing browser sessions and user actions 161 2003
2005/0018,622 Method for forwarding and storing session packets according to preset and /or dynamic rules 37 2004
 
LUCENT TECHNOLOGIES INC. (1)
6,353,851 Method and apparatus for sharing asymmetric information and services in simultaneously viewed documents on a communication system 199 1998
 
CISCO TECHNOLOGY, INC. (1)
7,043,008 Selective conversation recording using speech heuristics 22 2001
 
ABSOLUTE SOFTWARE CORPORATION (1)
6,244,758 Apparatus and method for monitoring electronic devices via a global network 232 1997
 
SOUND VIEW INNOVATIONS, LLC (4)
5,862,330 Technique for obtaining and exchanging information on wolrd wide web 247 1996
5,991,796 Technique for obtaining and exchanging information on world wide web 192 1998
6,360,250 Apparatus and method for sharing information in simultaneously viewed documents on a communication system 190 1998
6,411,989 Apparatus and method for sharing information in simultaneously viewed documents on a communication system 154 1998
 
FUJITSU LIMITED (1)
5,990,852 Display screen duplication system and method 211 1996
 
Ferguson; Frank (1)
4,684,349 Audio-visual teaching system and method 154 1986
 
Forte Systems, Inc. (1)
5,978,648 Interactive multimedia performance assessment system and process for use by students, educators and administrators 223 1997
 
Alexa Internet (1)
6,282,548 Automatically generate and displaying metadata as supplemental information concurrently with the web page, there being no link between web page and metadata 465 1997
 
EMC CORPORATION (1)
6,502,131 Directory enabled policy management tool for intelligent traffic management 702 1998
 
INTEL CORPORATION (1)
5,809,250 Methods for creating and sharing replayable modules representive of Web browsing session 323 1996
 
NETSAGE CORPORATION (1)
6,201,948 Agent based instruction system and method 342 1998
 
PRAGMATUS AV LLC (1)
6,583,806 Videoconferencing hardware 210 1997
 
iMedication S.A. a French corporation (1)
2002/0052,948 Method and system for managing network-based partner relationships 131 2001
 
FMR LLC (1)
6,014,647 Customer interaction tracking 298 1997
 
NATIONSCREDIT COMMERCIAL CORPORATION, AS AGENT (2)
5,790,798 Method and apparatus for simultaneously monitoring computer user screen and telephone activity from a remote location 254 1996
6,510,220 Method and apparatus for simultaneously monitoring computer user screen and telephone activity from a remote location 162 1998
 
CAPITAL EDUCATION LLC (1)
6,301,462 Online collaborative apprenticeship 187 1999
 
Hitachi Process Computer Engineering, Inc. (1)
5,432,715 Computer system and monitoring method 225 1993
 
INTRADIEM, INC. (4)
6,301,573 Recurrent training system 143 1998
6,324,282 Method and system for delivery of individualized training to call center agents 245 2000
6,459,787 Method and system for delivery of individualized training to call center agents 166 2001
6,775,377 Method and system for delivery of individualized training to call center agents 164 2002
 
JPMORGAN CHASE BANK, N.A. (1)
6,351,467 System and method for multicasting multimedia content 292 1998
 
MICROSOFT TECHNOLOGY LICENSING, LLC (4)
6,018,619 Method, system and apparatus for client-side usage tracking of information server systems 494 1996
6,546,405 Annotating temporally-dimensioned multimedia content 287 1997
6,493,758 Offline viewing of internet content with a mobile device 288 1998
6,057,841 System and method for processing electronic messages with rules representing a combination of conditions, actions or exceptions 258 1998
 
CAPITAL ANALYTICS, INC. (1)
6,157,808 Computerized employee certification and training system 258 1997
 
RONCO COMMUNICATIONS AND ELECTRONICS, INC. (1)
6,738,456 School observation and supervisory system 132 2001
 
GENESYS TELECOMMUNICATIONS LABORATORIES, INC. (3)
6,560,328 Voice extensions in a call-in center employing virtual restructuring for computer telephony integrated functionality 122 1997
6,108,711 Operating system having external media layer, workflow layer, internal media layer, and knowledge base for routing media events between transactions 264 1998
6,230,197 Method and apparatus for rules-based storage and retrieval of multimedia interactions within a communication center 282 1998
 
TeleTech Holdings, Inc. (1)
2009/0016,522 Monitoring service personnel 41 2005
 
HEMISPHERE SOLUTIONS N.A., L.L.C. (1)
5,933,811 System and method for delivering customized advertisements within interactive communication systems 1135 1996
 
MPL APPLICATIONS, L.L.C. (1)
5,299,260 Telephone call handling system 363 1993
 
VERIZON PATENT AND LICENSING INC. (2)
5,958,016 Internet-web link for access to intelligent network service control 551 1997
2002/0064,149 System and method for providing requested quality of service in a hybrid network 358 2001
 
HUNT, GREGORY WILLIAM (1)
6,084,581 Method of creating individually customized videos 81 1997
 
ALCATEL LUCENT (1)
6,138,139 Method and apparatus for supporting diverse interaction paths within a multimedia communication center 367 1998
 
Wincor Nixdorf International GmbH (1)
5,475,625 Method and arrangement for monitoring computer manipulations 163 1994
 
ETALK CORPORATION (2)
5,535,256 Method and system for automatically monitoring the performance quality of call center service representatives 262 1995
6,058,163 Method and system for monitoring call center service representatives 276 1997
 
ACQUIRE, INC. (1)
2002/0128,925 system and method for detecting and reporting online activity using real-time content-based network monitoring 182 2001
 
REAL LIVING, INC. (1)
6,236,977 Computer implemented marketing system 532 1999
 
EASTMAN KODAK COMPANY (1)
5,388,252 System for transparent monitoring of processors in a network with display of screen images at a remote station for diagnosis by technical support personnel 282 1990
 
Innings Telecom Inc. (1)
4,694,483 Computerized system for routing incoming telephone calls to a plurality of agent positions 253 1986
 
UNISYS CORPORATION (1)
5,315,711 Method and apparatus for remotely and centrally controlling a plurality of host processors 299 1991
 
AT&T CORP. (1)
5,778,182 Usage management system 414 1995
* Cited By Examiner

Patent Citation Ranking

Forward Cite Landscape

Patent Info (Count) # Cites Year
 
VERINT SYSTEMS INC. (1)
8,594,313 Systems and methods for endpoint recording using phones 1 2006
 
VERINT AMERICAS INC. (3)
* 2007/0263,786 Systems and methods for endpoint recording using phones 7 2006
8,730,959 Systems and methods for endpoint recording using a media application server 0 2010
* 8,379,835 Systems and methods for endpoint recording using recorders 1 2010
 
MATTERSIGHT CORPORATION (1)
9,270,826 System for automatically routing a communication 0 2015
* Cited By Examiner

Maintenance Fees

Fee Large entity fee small entity fee micro entity fee due date
7.5 Year Payment $3600.00 $1800.00 $900.00 Sep 6, 2019
11.5 Year Payment $7400.00 $3700.00 $1850.00 Sep 6, 2023
Fee Large entity fee small entity fee micro entity fee
Surcharge - 7.5 year - Late payment within 6 months $160.00 $80.00 $40.00
Surcharge - 11.5 year - Late payment within 6 months $160.00 $80.00 $40.00
Surcharge after expiration - Late payment is unavoidable $700.00 $350.00 $175.00
Surcharge after expiration - Late payment is unintentional $1,640.00 $820.00 $410.00