Systems and methods for endpoint recording using recorders

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 8130938
APP PUB NO 20070230446A1
SERIAL NO

11540902

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ATTORNEY / AGENT: (SPONSORED)

Importance

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Abstract

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Embodiments of the present invention provide systems and methods for recording media communications. An exemplary method is comprised of the following steps: configuring an endpoint recording device for relaying an incoming call to an endpoint component; receiving the incoming call from a communication system; determining whether to relay the incoming call to the endpoint component based on the configurations of the endpoint recording device; responsive to determining that the incoming call is to be relayed, relaying media communications associated with the incoming call to the endpoint component via the endpoint recording device; and recording the relayed media communications at the endpoint component.

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First Claim

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Patent Owner(s)

Patent OwnerAddressTotal Patents
VERINT AMERICAS INC.MELVILLE, NY281

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Coleman, Mark Edmund New York, US 7 57
Dong, Thomas Z Marietta, US 39 355
Williams, Jamie Richard Alpharetta, US 64 607

Cited Art Landscape

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* Cited By Examiner

Patent Citation Ranking

Forward Cite Landscape

Patent Info (Count) # Cites Year
 
VERINT SYSTEMS INC. (1)
8594313 Systems and methods for endpoint recording using phones 4 2006
 
VERINT AMERICAS INC. (4)
* 2007/0263,786 Systems and methods for endpoint recording using phones 7 2006
8730959 Systems and methods for endpoint recording using a media application server 1 2010
* 8379835 Systems and methods for endpoint recording using recorders 1 2010
9584656 Systems and methods for endpoint recording using a media application server 0 2014
 
MATTERSIGHT CORPORATION (4)
9270826 System for automatically routing a communication 0 2015
9432511 Method and system of searching for communications for playback or analysis 0 2015
9699307 Method and system for automatically routing a telephonic communication 0 2015
9692894 Customer satisfaction system and method based on behavioral assessment data 0 2016
* Cited By Examiner

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