Systems and methods for automatic scheduling of a workforce

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United States of America Patent

PATENT NO 8131578
APP PUB NO 20080004934A1
SERIAL NO

11478714

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Abstract

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Systems and methods are disclosed for scheduling a workforce. In one embodiment, the method comprises the steps of: receiving a shift activity template; receiving an association between the shift activity template and at least one worker; and scheduling a plurality of schedulable objects. The scheduling is performed in accordance with a workload forecast and schedule constraints. Each of the schedulable objects is based on the shift activity template. The shift activity template describes a worker activity performed during a shift. The template has range of start times and a variable length for the activity. The activity is associated with a queue.

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Patent Owner(s)

Patent OwnerAddress
VERINT AMERICAS INC800 NORTH POINT PARKWAY ALPHARETTA GA 30005

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Bourke,, Jr Michael R San Francisco, US 3 21
Fama, Jason Foster City, US 75 1546
Joshi, Sameet Vasant Palo Alto, US 3 36
Lawrence, Richard M Bainbridge Island, US 4 61
Peleg, Uri Santa Clara, US 13 143

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