Method, apparatus, and article of manufacture for generating a service blueprint for monitoring and evaluating organizational processes
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United States of America Patent
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Mar 6, 2012
Grant Date -
N/A
app pub date -
Oct 27, 2005
filing date -
Oct 27, 2005
priority date (Note) -
Expired
status (Latency Note)
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Abstract
A method and tools are disclosed for systematically capturing the key elements of a business process in conjunction with the definition/development of focused key process indicators and threshold values that provide useful and manageable information about the health of the business process from both the managerial and operational perspective. A service blueprint is used to capture business processes in a novel and specialized manner. The service blueprint and associated Key Process Indicators (KPIs) are dynamic updated and linked within a business monitoring & control platform. The method of the present invention is flexible, dynamic, and allows for real-time measures that yield a picture of the present health of the process in addition to the capability of generating predictive vital signs as strong indicators of the future health of the business.
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