Virtual contact center with dynamic routing

United States of America Patent

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Mar 13, 2012
Grant Date
Jul 3, 2008
app pub date
Dec 27, 2006
filing date
Dec 27, 2006

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Abstract

A network-based interaction system includes a machine connected to the network for receiving and routing an interaction request, a server application having access to the network for matching an interaction request to a profile, and a data repository for storing profile information.

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Patent Owner(s)

GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

International Classification(s)

G06F:ELECTRIC DIGITAL DATA PROCESSING

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[Patents Count]

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Inventor Name	Address	# of filed Patents	Total Citations
Anisimov, Nikolai	Concord, US	3	20
Makagon, Petr	San Francisco, US	38	1729
Perlmutter, S Michael	San Francisco, US	29	688
Ristock, Herbert	Walnut Creek, US	25	568
Ryabchun, Andrey	San Francisco, US	6	207
Sneyders, Dave	San Francisco, US	7	136

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Virtual contact center with dynamic routing

Number of patents in Portfolio can not be more than 2000

United States of America Patent

11616738

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PATENT NO	8135774
APP PUB NO	20080162701A1
SERIAL NO	11616738
DOCKET NO

US Family Size	Non-US Coverage
Patent Longevity	Forward Citations

DATE PUBLISHED	PUBLICATION/PATENT NO.	PUBLICATION TYPE
March 13, 2012	US,8135774,B2 US8135774B2	GRANTED PATENT AS SECOND PUBLICATION
July 03, 2008	US,20080162701,A1 US20080162701A1	FIRST PUBLISHED PATENT APPLICATION

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11616738

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