Importance

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Abstract

A method and system for automated coordination and organization of electronic communications in enterprises optimizes a communications network, intelligently streamlining communications and enabling workflow within enterprise applications. The system allows a user to use whatever authoring tool the user is already familiar with, such as email or word-processing, to immediately publish that communication, making use of re-usable content and templates and then automatically routing that information vie the best channel to the intended recipient. The recipient is able to direct the format and mode of the incoming communications as well, based on sender, role, type, and action requirement. The underlying engine for streamlining communications injects underlying metadata so that emails are easier to manage and automate. Finally, the system collects information about the overall system in order to improve communication flow.

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First Claim