Ordering provisioning request execution based on service level agreement and customer entitlement
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United States of America Patent
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Apr 10, 2012
Grant Date -
Mar 12, 2009
app pub date -
Nov 4, 2008
filing date -
Jan 13, 2004
priority date (Note) -
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Abstract
A solution provided here comprises receiving requests for a service from a plurality of customers, responding to the requests for a service, utilizing a shared infrastructure, and configuring the shared infrastructure, based on stored customer information. Another example of such a solution comprises:
- analyzing at least one provisioning request;assigning a priority to the provisioning request, based on performance data andstored customer information; configuring a shared infrastructure, according to the provisioning request andthe priority; and responding to requests for services, utilizing the shared infrastructure.
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