System and method for detecting and displaying business transactions
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United States of America Patent
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Apr 17, 2012
Grant Date -
Sep 6, 2007
app pub date -
Feb 22, 2006
filing date -
Feb 22, 2006
priority date (Note) -
In Force
status (Latency Note)
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Abstract
Methods and systems are presented for detecting business transactions from sequences of call center agent activities. In one embodiment, the method comprises the steps of: receiving a plurality of agent activity events; matching a sequence of events within the received events with one of a plurality of transaction definitions; creating a transaction from the matching sequence; and displaying the transaction.
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