Method and system for mapping caller information to call center agent transactions
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United States of America Patent
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Apr 24, 2012
Grant Date -
Feb 2, 2006
app pub date -
Jul 28, 2004
filing date -
Jul 28, 2004
priority date (Note) -
In Force
status (Latency Note)
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Abstract
A system and method of processing a call at a call center is provided. In a particular embodiment, the method includes receiving the call at the call center, receiving an indication element associated with a call center transaction, retrieving call center transaction data based on the indication element, and generating a sequence of pre-populated call center agent terminal transaction processing screens based on at least a portion of the call center transaction data. In a particular embodiment, a set of prioritized transactions based on likelihood of matching a customer request is disclosed.
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