Exploiting facial characteristics for improved agent selection

United States of America Patent

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Apr 24, 2012
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N/A
app pub date
Aug 30, 2006
filing date
May 25, 2006

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Abstract

The present invention, in one embodiment, is directed to a method for servicing customer contacts in a contact center in which customer facial features are employed in selecting and/or configuring contact center resources to service the customer.

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Patent Owner(s)

Patent Owner	Address
AVAYA LLC	1209 ORANGE STREET WILMINGTON DE 19801

International Classification(s)

H04M:TELEPHONIC COMMUNICATION

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[Patents Count]

Inventor(s)

Inventor Name	Address	# of filed Patents	Total Citations
Coughlan, Marc William Joseph	Sydney, AU	14	477
Forbes, Alexander Quentin	Westleigh, AU	15	479
Runcie, Peter D	Bilgola Plateau, AU	22	694
Warta, Ralph	Lane Cove, AU	20	896

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Exploiting facial characteristics for improved agent selection

Number of patents in Portfolio can not be more than 2000

United States of America Patent

11513487

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PATENT NO	8165282
SERIAL NO	11513487
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11513487

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First Claim

Family

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