Importance

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Abstract

Call center order system and process allows a customer service representative to make remote calls to a server to perform shopping cart actions, all on one web page. Historically, representatives would need to enter client information and product information on several different web pages to satisfy a purchase. Eventually, the representative would have “loaded” several different pages to enter product and customer information. This method resulted in a high amount of errors and increased the risk of fraud. The system utilizes AJAX and dynamic HTML technology. The representative is able to add, update, or remove products in the cart without waiting for the page to “refresh” after every action. Cart actions are flagged with a “ticking” indicator bar. Orders may be placed in a “queue” instead of loading a different page. A mild fraud mode to allow multiple orders is also described. A storefront is used in this process.

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First Claim