Method and apparatus for scheduling automatic call distribution system callers
Number of patents in Portfolio can not be more than 2000
United States of America Patent
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May 8, 2012
Grant Date -
N/A
app pub date -
May 31, 2001
filing date -
May 31, 2001
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A system and method are provided for reducing the wait time for a caller waiting to speak with an agent in an automatic call distribution system. The system and method receive a call from a caller, and receive an indication that the caller is to speak with one of a plurality of agents. The system and method inform the caller of a delay before the caller can speak to one of the plurality of agents and offers the caller an opportunity to establish a reservation to call back at a particular time. The system and method receive an indication that the caller would like to accept the reservation. The system and method provide the caller with a reservation code, and inform the caller to call back at the particular time.
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