Method and apparatus for data mining within communication session information using an entity relationship model

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United States of America Patent

PATENT NO 8180722
APP PUB NO 20060085417A1
SERIAL NO

10955917

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Abstract

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Methods and apparatus are provided for analyzing user activity and for recording such user activity in an entity relationship model. A network is searched for materials associated with a user and content analysis techniques are performed on the associated materials to extract one or more characteristics from the associated materials based on predefined criteria. The extracted information is stored in an entity relationship model that relates the user to the extracted characteristics. The characteristics may include activity information, expertise information and location information. The entity relationship model can thereafter be searched to identify and optionally contact one or more users having desired characteristics.

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Patent Owner(s)

Patent OwnerAddress
AVAYA LLC1209 ORANGE STREET WILMINGTON DE 19801

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
John, Ajita Holmdel, US 50 2010
Klemm, Reinhard P Basking Ridge, US 34 1971
Petsche, Thomas A Neshanic Station, US 7 541
Seligmann, Doree D New York, US 12 1372

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