Method and apparatus for adding skills to a database of skills by determing if new issues are similar previous issues that were resolved
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United States of America Patent
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May 29, 2012
Grant Date -
Jul 15, 2010
app pub date -
Jan 14, 2009
filing date -
Jan 14, 2009
priority date (Note) -
Expired
status (Latency Note)
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Abstract
A system thinker application receives a first issue, a first resolution to the first issue, and a first plurality of skills. The system thinker application searches a system environment electronic profile for a second issue, a second resolution to the second issue, and a second plurality of skills, wherein the system environment electronic profile contains a plurality of component profiles, and wherein the plurality of component profiles contain a second issue, a second resolution to the second issue, and a second plurality of skills. The system thinker application determines if the first issue, the first resolution to the first issue, and any one of the first plurality of skills are similar to any one of the second issue, the second resolution to the second issue, and any one of the second plurality of skills. The system thinker application adds skills to the system environment electronic profile and the component profile.
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