Reclaiming lost internet customers
Number of patents in Portfolio can not be more than 2000
United States of America Patent
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May 29, 2012
Grant Date -
Jun 16, 2011
app pub date -
Dec 15, 2009
filing date -
Dec 15, 2009
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A system and method of reclaiming lost Internet customers may involve detecting an outage condition associated with a host of an electronic commerce (e-commerce) web site. Customer data can be extracted from packets destined for the host, wherein the packets could be associated with transactions between customers and the web site. The extracted customer data may be stored and, upon detecting a resolution of the outage condition, a customer database can be searched based on the extracted customer data in order to identify customer contact information. A customer reclamation message may then be sent to the customer, wherein the message can incentivize the customer to return to the web site and request completion of the transaction.
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