Method and system for voice monitoring
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United States of America Patent
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Jun 5, 2012
Grant Date -
Jun 5, 2008
app pub date -
Nov 30, 2006
filing date -
Nov 30, 2006
priority date (Note) -
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Abstract
A system and method may provide processing of a communication request for establishing a communication session to communicate signals between an interactive voice response device and a first communication device over a network, identifying a monitoring request requesting monitoring of the communication session, and instructing establishment of a monitoring session for conferencing a second communication device into the communication session to receive the signals communicated between the interactive voice response device and the first communication device at the second communication device.
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