Session board controller based post call routing for customer feedback application
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United States of America Patent
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Jun 12, 2012
Grant Date -
Nov 26, 2009
app pub date -
May 22, 2008
filing date -
May 22, 2008
priority date (Note) -
In Force
status (Latency Note)
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Abstract
Embodiments of the invention include a method for handling communication sessions by a central gateway, such as session border controller. The method may include receiving an indication that the interaction between a customer and an agent has ended and automatically routing by the session border controller the customer to an automated feedback application.
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