Importance

Loading Importance Indicators...

Abstract

Computer systems, methods, and computer program products for managing a service process that includes a plurality of service steps. A repository holds, for each of at least one configuration item, a set of data that represents at least one predetermined attribute of the configuration item and a relation between the configuration item and a second configuration item. The method includes detecting data on a resource for executing at least one of a plurality of service steps of the service process; creating, in response to a particular service process starting, data using a first configuration item model in which the particular service process is defined as a single configuration item; and creating data from the detected data using a second configuration item model in which one or more particular service steps are defined as a single configuration item.

Loading the Abstract Image...

First Claim