Managing service processes
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United States of America Patent
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Jun 12, 2012
Grant Date -
Aug 27, 2009
app pub date -
Feb 24, 2009
filing date -
Feb 25, 2008
priority date (Note) -
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Abstract
Computer systems, methods, and computer program products for managing a service process that includes a plurality of service steps. A repository holds, for each of at least one configuration item, a set of data that represents at least one predetermined attribute of the configuration item and a relation between the configuration item and a second configuration item. The method includes detecting data on a resource for executing at least one of a plurality of service steps of the service process; creating, in response to a particular service process starting, data using a first configuration item model in which the particular service process is defined as a single configuration item; and creating data from the detected data using a second configuration item model in which one or more particular service steps are defined as a single configuration item.
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