System and method for integrating, managing and coordinating customer activities
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United States of America Patent
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Jun 12, 2012
Grant Date -
Jan 8, 2004
app pub date -
May 29, 2003
filing date -
May 31, 2002
priority date (Note) -
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Abstract
A system, method and computer program product for integrating, managing and coordinating activities of customers in an enterprise, across a plurality of applications, resources and touch-points. Customer data is obtained during interactions between a customer and an application, a resource or a touch-point. This data is stored in the form of virtual composite objects in cache memory, on a cluster of servers. The virtual composite objects contain customer data, policies and behaviors of the enterprise. The applications query for the virtual composite objects through the server. The server hosting the queried virtual composite object delivers the queried virtual composite object in real time to the querying application. Any updates to the virtual composite object on account of events at the applications, resources or touch-points, is carried out in real time.
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