Systems and methods for preventing sensitive information from being communicated into a non-secure environment
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United States of America Patent
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Jun 19, 2012
Grant Date -
N/A
app pub date -
Aug 8, 2008
filing date -
Aug 8, 2008
priority date (Note) -
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Abstract
A telecommunication system is arranged between a trusted automated interactive system and a non-secure agent. The trusted automated interactive portion is operable for bidirectional communications with a caller. The agent portion is arranged to be bridged onto a communication connection between the caller (or network chat user) and the trusted interactive system under certain conditions. Sensitive data transmitted between the system and a calling user may be blocked from being communicated to the agent even while the agent is bridged onto the connection. In one embodiment, information (such as a verification of authenticity of the caller) pertaining to the sensitive data (but not the sensitive data itself) is communicated to the agent.
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