US Patent No: 8,204,184
Number of patents in Portfolio can not be more than 2000
Web integrated interactive voice response
Stats
-
Jun 19, 2012
Issued date -
Dec 20, 2007
filing date -
11/961,005
serial no -
In Force
status
Importance
Loading Importance Indicators...
Abstract
One embodiment of a representative system for web integrated interactive voice response includes an interactive voice response system adapted to provide a plurality of voice menus to a user over a telephone and a graphical user interface system adapted to provide a plurality of menus in a graphical format to the user over a network connection. Information provided in the voice menus corresponds to information provided in the menus in the graphical format and is responsive to commands received by the graphical user interface system from the user. Other systems and methods are also provided.
Loading the Abstract Image...
First Claim
Related Publications
Loading Related Publications...
International Classification(s)
- [Classification Symbol]
- [Patents Count]
Cited Art
| Patent Info | (Count) | # Cites | Year |
|---|---|---|---|
|
|
|||
| 5,912,952 Voice response unit with a visual menu interface | 39 | 1996 | |
| 6,385,646 Method and system for establishing voice communications in an internet environment | 89 | 1996 | |
| 6,456,699 Web-based generation of telephony-based interactive voice response applications | 95 | 1998 | |
| 2003/0179,743 Call management method responsive to network presence | 25 | 2001 | |
|
|
|||
| 7,054,939 Simultaneous visual and telephonic access to interactive information delivery | 32 | 2001 | |
| 7,324,633 Web integrated interactive voice response | 10 | 2005 | |
| 7,908,381 Simultaneous visual and telephonic access to interactive information delivery | 4 | 2006 | |
| 8,077,840 Web integrated interactive voice response | 2 | 2007 | |
|
|
|||
| 6,885,737 Web integrated interactive voice response | 24 | 2002 | |
| 7,664,509 Location blocking service for wireless networks | 7 | 2003 | |
| 2008/0109,226 Web Integrated Interactive Voice Response | 2 | 2007 | |
|
|
|||
| 6,868,140 Telephony call control using a data network and a graphical user interface and exchanging datagrams between parties to a telephone call | 31 | 1998 | |
| 6,920,425 Visual interactive response system and method translated from interactive voice response for telephone utility | 57 | 2000 | |
|
|
|||
| 2008/0098,306 Web Integrated Interactive Voice Response | 2 | 2007 | |
|
|
|||
| 2003/0112,931 Facilitating navigation of an interactive voice response (IVR) menu to establish a telephone connection | 38 | 2001 | |
|
|
|||
| 6,441,723 Highly reliable power line communications system | 153 | 2000 | |
|
|
|||
| 2003/0002,651 Data integration with interactive voice response systems | 12 | 2000 | |
|
|
|||
| 6,400,807 Simulation of telephone handset | 26 | 1999 | |
|
|
|||
| 2003/0133,548 Method for redirecting a calling phone from an interactive response system to a destination phone | 11 | 2002 | |
|
|
|||
| 5,802,526 System and method for graphically displaying and navigating through an interactive voice response menu | 241 | 1996 | |
|
|
|||
| 2006/0200,532 Method and System for Providing Visual Notification in a Unified Messaging System | 5 | 2006 | |
|
|
|||
| 6,832,196 Speech driven data selection in a voice-enabled program | 20 | 2001 | |
|
|
|||
| 2006/0149,587 Automated system and method for processing prescriptions | 19 | 2001 | |
|
|
|||
| 6,850,949 System and method for generating a dynamic interface via a communications network | 24 | 2002 | |
|
|
|||
| 5,583,922 Telecommunication system for automatic switching between voice and visual data communications using forms | 135 | 1995 | |
|
|
|||
| 5,737,393 Script-based interactive voice mail and voice response system | 102 | 1997 | |
|
|
|||
| 6,697,460 Adaptive voice recognition menu method and system | 41 | 2002 | |
|
|
|||
| 6,493,428 Text-enhanced voice menu system | 26 | 1998 | |
|
|
|||
| 6,091,805 Computerized voice response system | 24 | 1995 | |
|
|
|||
| 6,049,712 Arrangement system and method relating to telecommunications access and control | 20 | 1997 | |
|
|
|||
| 7,289,606 Mode-swapping in multi-modal telephonic applications | 34 | 2002 | |
|
|
|||
| 6,690,654 Method and system for multi-media collaboration between remote parties | 54 | 1998 | |
Patent Citation Ranking
Maintenance Fees
| Fee | Large entity fee | small entity fee | micro entity fee | due date |
|---|---|---|---|---|
| 3.5 Year Payment | $1600.00 | $800.00 | $400.00 | Dec 19, 2015 |
| 7.5 Year Payment | $3600.00 | $1800.00 | $900.00 | Dec 19, 2019 |
| 11.5 Year Payment | $7400.00 | $3700.00 | $1850.00 | Dec 19, 2023 |
| Fee | Large entity fee | small entity fee | micro entity fee |
|---|---|---|---|
| Surcharge - 3.5 year - Late payment within 6 months | $160.00 | $80.00 | $40.00 |
| Surcharge - 7.5 year - Late payment within 6 months | $160.00 | $80.00 | $40.00 |
| Surcharge - 11.5 year - Late payment within 6 months | $160.00 | $80.00 | $40.00 |
| Surcharge after expiration - Late payment is unavoidable | $700.00 | $350.00 | $175.00 |
| Surcharge after expiration - Late payment is unintentional | $1,640.00 | $820.00 | $410.00 |