Broad-based incremental training sessions for company representatives in contact handling systems
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United States of America Patent
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Jun 26, 2012
Grant Date -
Apr 2, 2009
app pub date -
May 22, 2008
filing date -
Oct 2, 2007
priority date (Note) -
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status (Latency Note)
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Abstract
Several of the embodiments disclosed herein relate to accessing and tracking real-time data concerning company representative performance, proficiency, training, scheduling, current work flow, and estimated work flow. Moreover, many of the improvements in contact handling systems disclosed herein automatically provide training, work, and incentives to company representatives to improve performance, proficiency, efficiency, effectiveness, automate scheduling, and automated work flow. More specifically, a method for providing training to company representatives is disclosed. Also disclosed is a system for managing work and training of company representatives. As a result of the teachings disclosed herein, customer satisfaction, employee satisfaction, and revenue may be improved in the contact handling industry.
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