Inbound call identification and management
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United States of America Patent
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Jul 3, 2012
Grant Date -
Jan 26, 2012
app pub date -
Sep 30, 2011
filing date -
Sep 28, 2007
priority date (Note) -
In Force
status (Latency Note)
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Abstract
Examples of inbound call identification and management are described including a call management system that includes one or more repositories that can include data representing call action policies and data representing attributes associated with the caller devices and the callee devices. Further, the call management system can include one or more computing devices that include a call identifier (“IDer”) configured to characterize the attributes of the caller devices to form characterized attributes, a call management system controller configured to match the characterized attributes against routing criteria specified in the data representing the call action policies, and a call management system router configured to route calls from the caller devices to the callee devices responsive to a match between the characterized attributes and the routing criteria.
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