System and method for automating customer relations in a communications environment
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United States of America Patent
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Jul 17, 2012
Grant Date -
Sep 28, 2006
app pub date -
Mar 22, 2005
filing date -
Mar 22, 2005
priority date (Note) -
In Force
status (Latency Note)
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Abstract
A system and method are disclosed for automating network performance to a customer support department that includes a passive listening device configured to monitor portions of a communication network. A performance database may be coupled to the passive listening device and configured to store network performance data. A customer relations module may be included and configured to receive a subscriber inquiry and to identify at least one monitored component of a communication network that affects the subscriber. The module may retrieve performance data on one or more components of the communication network to provide customer-specific communication performance data to the subscriber and/or the agent assisting the subscriber.
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