CTI control system
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United States of America Patent
Stats
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Jul 24, 2012
Grant Date -
Sep 9, 2004
app pub date -
Mar 12, 2004
filing date -
Mar 17, 1997
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
When a telephone a belonging to an office a calls up a telephone b belonging to an office b, a subscriber of the telephone a operates a WS a connected to a computer network and edits camp-on request information when the telephone b is busy. The camp-on request information is transferred from the WS a to a CTI server b belonging to the office b connected to the computer network. The CTI server unit b performs camp-on control between the telephone b belonging to the office b and the telephone a belonging to the office a by controlling a private branch exchange b based on a schedule corresponding to the received camp-on request information.
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