Punctuality call center metric

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United States of America Patent

PATENT NO 8229101
SERIAL NO

10955086

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Abstract

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A method of measuring server performance includes recording a time of queuing a request by a client for primary resources managed by the server; recording an estimated wait time for responding to the request for primary resources; recording a time of service for the request for primary resources; and calculating a punctuality metric of the request for primary resources by subtracting the difference between the time of service and the time of queuing from the estimated wait time. The punctuality metric is representative of the performance of the server.

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Patent Owner(s)

  • VIRTUAL HOLD TECHNOLOGY, LLC

International Classification(s)

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Williams, Mark J North Canton, US 51 926

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