Systems and methods for managing call processing for a specific agent
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United States of America Patent
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Jul 31, 2012
Grant Date -
May 31, 2007
app pub date -
Nov 30, 2005
filing date -
Nov 30, 2005
priority date (Note) -
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status (Latency Note)
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Abstract
Systems and methods for managing calls, both inbound and outbound, for available agents over a plurality of lines, where each call received or placed is pre-identified to be connected to one specific agent and upon the automatic detection of the call being received or answered, the call is either connected to the specific agent or placed in a queue for that specific agent.
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