Computer hardware and software diagnostic and report system
Number of patents in Portfolio can not be more than 2000
United States of America Patent
Stats
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Jul 31, 2012
Grant Date -
Oct 4, 2007
app pub date -
May 24, 2006
filing date -
Mar 4, 2005
priority date (Note) -
In Force
status (Latency Note)
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Abstract
The present invention tests computer systems for defects that are able to cause performance and functional problems. An agent application is first installed on a user's system. The agent application then retrieves problem data from the expert system library pertinent to the user's operating environment. The agent application tests the user's system for each problem description within a downloaded data structure from the expert system library. If a problem is discovered, a script attempts to remediate the problem and/or notifies the user, describing the issue. If an unknown problem arises, a feedback mechanism expands the expert system library by sending a notification that a problem was discovered. The feedback is then utilized to increase the total knowledge in the expert system library. Then when another user with a similar or the same setup is tested, the agent application will recognize the issue and will take the appropriate remedial actions.
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