Passive recording and load balancing

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United States of America Patent

PATENT NO 8254262
SERIAL NO

11395497

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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Included are embodiments of a method for routing communication data to a plurality of recorders. At least one embodiment of a method includes passively receiving communication data related to a communication and determining to which recorder the received communication data is to be routed in order to achieve a substantially balanced utilization of the plurality recorders. Other embodiments include routing the communication data to the determined recorder.

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Patent Owner(s)

  • VERINT AMERICAS INC.

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Dong, Thomas Z Marietta, US 39 569
Williams, Jamie R Alpharetta, US 3 9

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