System and method to push messages indicating status of trouble reports in a telecommunications network

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 8254528
APP PUB NO 20090010397A1
SERIAL NO

12113198

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Abstract

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A system, method, and media for managing messages, comprising a status push application in communication with a trouble ticket database and a work force administration and control system, the status push application being enabled to detect a status change for a trouble ticket associated with the trouble ticket database and further enabled to selectively push a message to one or more external and potentially non-compatible systems in response to detecting the status change.

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Patent Owner(s)

  • AT&T INTELLECTUAL PROPERTY I, L.P.

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Stanze, Richard Manchester, US 4 2

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