Systems and methods for managing inbound calls and outbound calls for a specific agent
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United States of America Patent
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Aug 28, 2012
Grant Date -
N/A
app pub date -
Apr 30, 2012
filing date -
Nov 30, 2005
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
Systems and methods for managing calls, both inbound and outbound, for available agents over a plurality of lines, where each call received or placed is pre-identified to be connected to one specific agent and upon the automatic detection of the call being received or answered, the call is either connected to the specific agent or placed in a queue for that specific agent.
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