Systems and methods for managing inbound calls and outbound calls for a specific agent

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United States of America Patent

PATENT NO 8254555
SERIAL NO

13460016

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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Systems and methods for managing calls, both inbound and outbound, for available agents over a plurality of lines, where each call received or placed is pre-identified to be connected to one specific agent and upon the automatic detection of the call being received or answered, the call is either connected to the specific agent or placed in a queue for that specific agent.

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Patent Owner(s)

  • NOBLE SYSTEMS CORPORATION

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Noble,, Jr James K Marietta, US 41 401

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