System and method for processing and routing incoming calls to a communication assistance system

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United States of America Patent

PATENT NO 8254556
APP PUB NO 20050148338A1
SERIAL NO

10748837

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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The present invention is a call routing system for use in directory assistance. The call routing system employs a primary call routing device configured to receive directory assistance calls from callers at a first directory assistance system, and determines, for each of the calls, whether they will be handled by the first directory assistance system, or by a second directory assistance system among a plurality of directory assistance systems.

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Patent Owner(s)

  • GRAPE TECHNOLOGY GROUP, INC.

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Bates, Michael Bethlehem, US 69 1508
Baumeister, Christine Harleysville, US 47 601
Pines, Robert New York, US 46 1013

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