Method and system for creating natural language understanding grammars

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 8260619
SERIAL NO

12414060

Stats

ATTORNEY / AGENT: (SPONSORED)

Importance

Loading Importance Indicators... loading....

Abstract

See full text

Grammars for interactive voice response systems using natural language understanding can be created using information which is available on websites. These grammars can be created in automated manners and can have various tuning measures applied to obtain optimal results when deployed in a customer contact environment. These grammars can allow a variety of statements to be appropriately handled by the system.

Loading the Abstract Image... loading....

First Claim

See full text

Family

Loading Family data... loading....

Patent Owner(s)

  • CONVERGYS CUSTOMER MANAGEMENT DELAWARE LLC;CONVERGYS CORPORATION

International Classification(s)

  • [Classification Symbol]
  • [Patents Count]

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Bansal, Dhananjay Reston, US 9 207
Gardner, Nancy Rockport, US 7 184
Goss, Kristie Sylacauga, US 3 135
Issar, Sunil Ashburn, US 6 166
Kim, Woosung Mason, US 24 225
Naik, Jayant Mason, US 3 206
Shu, Chang-Quin Manassas, US 2 98
Yuschik, Matthew Andover, US 5 176

Cited Art Landscape

Load Citation

Patent Citation Ranking

Forward Cite Landscape

Load Citation

Maintenance Fees

Fee Large entity fee small entity fee micro entity fee due date
11.5 Year Payment $7400.00 $3700.00 $1850.00 Mar 4, 2024
Fee Large entity fee small entity fee micro entity fee
Surcharge - 11.5 year - Late payment within 6 months $160.00 $80.00 $40.00
Surcharge after expiration - Late payment is unavoidable $700.00 $350.00 $175.00
Surcharge after expiration - Late payment is unintentional $1,640.00 $820.00 $410.00