Customer experience management system
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United States of America Patent
Stats
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Sep 18, 2012
Grant Date -
Jan 28, 2010
app pub date -
Jul 22, 2008
filing date -
Jul 22, 2008
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A system and method for engaging a customer in an enhanced shopping experience. The customer provides customer information which is stored on a database. An identifying token (e.g. a card) is issued to the customer. This identifying token is detected (e.g. by an RFID sensor) when carried by the customer into a retailer's space. This causes at least a portion of the customer information to be accessible from the database to retail personnel while the customer is physically present in the retailer's space, thereby facilitating personal engagement by the retail personnel with the customer.
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