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United States of America Patent
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Sep 18, 2012
Grant Date -
Aug 4, 2011
app pub date -
Jan 29, 2010
filing date -
Jan 29, 2010
priority date (Note) -
In Force
status (Latency Note)
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Abstract
A partial entry of a service request is received into a service request window. Responsive to the receiving the partial entry of the service request, a first querying operation is performed on a first topic map. The first querying operation includes constructing a first query based on the partial entry. The first topic map is stored in conjunction with the application, and the application generates the service request window. Responsive to the performing the first querying operation, a first group of service request solution identifiers are retrieved. A result display is populated with the first group of service request solution identifiers. Responsive to a selection of a selected service request solution identifier from the result display, a service request solution associated with the selected service request solution identifier is retrieved. The service request window is populated with details derived from the service request solution.
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