System and procedure for call centre communications

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 8274547
APP PUB NO 20100277564A1
SERIAL NO

12433046

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Importance

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Abstract

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System that includes a web server (2) enabling the user to access, from a remote computer (5), several nodes (1) that include a primary node server (11), which is connected to: —a management database (12); —at least one PABX (13), —at least one video server (14); —and a number of representative rooms (15), where there is a telephone terminal (16) connected to one of the PABXs (13) and a webcam (17) or video camera connected to one of the video servers (14), enabling two-way voice transmission between the representative and the user, by means of telephone communication through the telephone terminal (16) and the telephone (4), and one-way transmission of video images from the webcam (17) to the user's remote computer (5).

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First Claim

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Patent Owner(s)

  • WHISBI TECHNOLOGIES, S.L.

International Classification(s)

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Escolà, José Luis Cantero Molins de Rei, ES 2 4
Tosat, Alex Bisbe Sant Cugat del Valles, ES 3 4

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