Call routing system and method of using the same
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United States of America Patent
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Oct 2, 2012
Grant Date -
Apr 15, 2010
app pub date -
Dec 14, 2009
filing date -
Jun 3, 2005
priority date (Note) -
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status (Latency Note)
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Abstract
A particular method of using a call routing system includes generating a first action object identifier associated with a task, a first result identifier associated with the task, and a first reason identifier at a first module in response to a call using a processor of the call routing system. The first result identifier has a value that indicates a status of the task. The first reason identifier includes information related to the first result identifier. The method also includes routing the call from the first module to a second module using the processor, based at least in part on the first action object identifier, the first result identifier, and the first reason identifier.
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