Call routing system and method of using the same

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United States of America Patent

PATENT NO 8280030
APP PUB NO 20100091978A1
SERIAL NO

12637568

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Abstract

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A particular method of using a call routing system includes generating a first action object identifier associated with a task, a first result identifier associated with the task, and a first reason identifier at a first module in response to a call using a processor of the call routing system. The first result identifier has a value that indicates a status of the task. The first reason identifier includes information related to the first result identifier. The method also includes routing the call from the first module to a second module using the processor, based at least in part on the first action object identifier, the first result identifier, and the first reason identifier.

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Patent Owner(s)

  • AT&T INTELLECTUAL PROPERTY I, L.P.

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Bushey, Robert R Cedar Park, US 124 6253
Knott, Benjamin Anthony Round Rock, US 37 1745
Korth, Sarah Chicago, US 20 389

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