Automated routing of forum postings
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United States of America Patent
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Oct 2, 2012
Grant Date -
N/A
app pub date -
Aug 23, 2007
filing date -
Aug 23, 2007
priority date (Note) -
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Abstract
Various embodiments described herein include one or more of systems, software, and methods to receive and automatically route forum postings to individuals tasked with responding to the postings. Some such embodiments extract keywords from the text of such postings and use the extracted keywords and keyword-responder mappings to identify a responder capable of responding to the posting. Some embodiments include generating or updating keyword-responder mappings by identifying keywords included in posting responses made by each responder.
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