Systems and methods for a secure recording environment

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United States of America Patent

PATENT NO 8290871
SERIAL NO

12769541

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Importance

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Abstract

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Systems and methods are disclosed for providing secure, captured data in a customer center. In one embodiment, the method comprises: capturing data with a recording system; receiving a request to retrieve electronic keys for encrypting the data; responsive to receiving the request, transmitting the electronic keys to the recording system; encrypting the data using the electronic keys; associating the electronic keys with the encrypted data; and storing the encrypted data in the recording system.

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Patent Owner(s)

  • VERINT AMERICAS INC.

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Calahan, Marc Woodstock, US 52 631
Dong, Thomas Z Marietta, US 39 570
Smith, Damian Epsom, GB 33 771
Watson, Joe Alpharetta, US 14 208
Williams, Jamie Richard Fleet, GB 76 1046

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