System and method for obtaining in-use statistics for voice applications in interactive voice response systems

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 8301757
APP PUB NO 20080304632A1
SERIAL NO

12136561

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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Systems and methods are provided for obtaining statistics from the use of a voice application. More particularly, the invention may comprise an interception engine that is configured to receive a document from an IVR application server and inject a marker(s) into the document, and pass the document on to an IVR browser. The interception engine is further configured to receive a response document from the IVR browser, remove the marker results, and pass the document on to the IVR application server. The marker results are used to create statistical information useful in the analysis of the operation of the voice application in the IVR system. In an exemplary embodiment, the markers are used in connection with a map of the call flow of the voice application.

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First Claim

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Patent Owner(s)

Patent OwnerAddressTotal Patents
Enghouse Interactive Inc.PHOENIX, AZ, US3

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Catlin, Jon Fountain Hills, US 3 21
Rush, James Bryan Litchfield Park, US 3 21

Cited Art Landscape

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WILMINGTON TRUST, NATIONAL ASSOCIATION, AS ADMINISTRATIVE AGENT (1)
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EMPIRIX INC. (1)
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ORACLE INTERNATIONAL CORPORATION (1)
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MAVENIR, INC. (1)
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HTC CORPORATION (1)
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* Cited By Examiner

Patent Citation Ranking

Forward Cite Landscape

Patent Info (Count) # Cites Year
 
QUALCOMM INCORPORATED (2)
* 9147403 Responding to a call to action contained in an audio signal 0 2012
* 2013/0103,403 RESPONDING TO A CALL TO ACTION CONTAINED IN AN AUDIO SIGNAL 1 2012
 
Enghouse Interactive Inc. (2)
* 8423635 System and method for automatic call flow detection 0 2007
* 2008/0304,650 SYSTEM AND METHOD FOR AUTOMATIC CALL FLOW DETECTION 4 2007
 
ENTIT SOFTWARE LLC (2)
* 8756571 Natural language text instructions 2 2010
* 2011/0276,944 NATURAL LANGUAGE TEXT INSTRUCTIONS 11 2010
 
MICROSOFT TECHNOLOGY LICENSING, LLC (1)
9717090 Providing notifications of call-related services 0 2013
 
SKYPE LIMITED (2)
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* 2015/0124,042 Communication System And Method 3 2015
* Cited By Examiner

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