System and method for obtaining in-use statistics for voice applications in interactive voice response systems

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United States of America Patent

PATENT NO 8301757
APP PUB NO 20080304632A1
SERIAL NO

12136561

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Abstract

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Systems and methods are provided for obtaining statistics from the use of a voice application. More particularly, the invention may comprise an interception engine that is configured to receive a document from an IVR application server and inject a marker(s) into the document, and pass the document on to an IVR browser. The interception engine is further configured to receive a response document from the IVR browser, remove the marker results, and pass the document on to the IVR application server. The marker results are used to create statistical information useful in the analysis of the operation of the voice application in the IVR system. In an exemplary embodiment, the markers are used in connection with a map of the call flow of the voice application.

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Patent Owner(s)

Patent OwnerAddress
ENGHOUSE INTERACTIVE INC2095 W PINNACLE PEAK ROAD SUITE 110 PHOENIX AS 85027

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Catlin, Jon Fountain Hills, US 3 27
Rush, James Bryan Litchfield Park, US 3 27

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