System and method for obtaining in-use statistics for voice applications in interactive voice response systems
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United States of America Patent
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Oct 30, 2012
Grant Date -
Dec 11, 2008
app pub date -
Jun 10, 2008
filing date -
Jun 11, 2007
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Abstract
Systems and methods are provided for obtaining statistics from the use of a voice application. More particularly, the invention may comprise an interception engine that is configured to receive a document from an IVR application server and inject a marker(s) into the document, and pass the document on to an IVR browser. The interception engine is further configured to receive a response document from the IVR browser, remove the marker results, and pass the document on to the IVR application server. The marker results are used to create statistical information useful in the analysis of the operation of the voice application in the IVR system. In an exemplary embodiment, the markers are used in connection with a map of the call flow of the voice application.
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