Time-based work assignments in automated contact distribution
Number of patents in Portfolio can not be more than 2000
United States of America Patent
Stats
-
Nov 6, 2012
Grant Date -
Aug 25, 2011
app pub date -
Feb 19, 2010
filing date -
Feb 19, 2010
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A contact center is described and systems, methods, and devices for processing work items within the contact center are provided. An Estimated Contact Handling Time (ECHT) is computed for one or more work items in the contact center and work items are distributed within the contact center at least partially based on the ECHT calculations. Thus, a time-based contact routing mechanism is provided to increase the efficiency with which a contact center operates.
First Claim
Family
International Classification(s)
Cited Art Landscape
Patent Citation Ranking
Advertisement
Advertisement
Advertisement
Recipient Email Address
Recipient Email Address
Comment
Recipient Email Address
Add to Portfolio(s)
To add this patent to one, or more, of your portfolios, simply click the add button.
This Patent is in these Portfolios:
Add to additional portfolios:
Last Refreshed On:
Changes done successfully