Customer-controlled recording
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United States of America Patent
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-
Nov 20, 2012
Grant Date -
Dec 9, 2010
app pub date -
Jun 8, 2009
filing date -
Jun 8, 2009
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A recording system has an interface enabled to monitor interaction between an agent of an enterprise and a second person, recording apparatus enabled to record the interaction and to store the recording in a data repository, and software stored in and executing from a machine-readable medium, the software providing functions for controlling the recording apparatus. The software responds to inputs from the second person to control the recording apparatus.
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