Systems and methods for analyzing communication sessions
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United States of America Patent
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Nov 20, 2012
Grant Date -
N/A
app pub date -
Mar 27, 2007
filing date -
Sep 29, 2006
priority date (Note) -
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Abstract
Systems and methods for analyzing communication sessions are provided. A representative method includes: recording the communication session; identifying those portions of the communication session not containing speech of at least one of an agent and a customer; and performing processing on the recording of the communication session based, at least in part, on whether the portions contain speech of at least one of the agent and the customer.
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