Method and system to combine keyword results and natural language search results

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United States of America Patent

PATENT NO 8321446
APP PUB NO 20100094901A1
SERIAL NO

12636716

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Abstract

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A search query is received from a single input field of a user interface. A keyword search is performed based on the search query to generate keyword search results. A natural language search is performed of a frequently-asked question (FAQ) database based on the search query to generate FAQ search results. The keyword search results and the FAQ search results are combined in a display page.

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Patent Owner(s)

  • NUANCE COMMUNICATIONS, INC.

International Classification(s)

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Edwards, Gregory W Austin, US 22 435
Jia, Yongmei Chicago, US 6 185
Miller, Mary C Plano, US 9 243
Niemeyer, Jeffrey Michael O'Fallon, US 4 182

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