Method, system, and computer readable storage for podcasting and video training in an information search system
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United States of America Patent
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Dec 4, 2012
Grant Date -
Jan 24, 2008
app pub date -
Jul 19, 2007
filing date -
Jul 24, 2006
priority date (Note) -
Expired
status (Latency Note)
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Abstract
A method and system for enhancing search skills of human guides in an information search system. The method allows human guides to be trained when they are not particularly busy fielding search queries from information seekers. The method can include determining whether a guide is idle and presenting to a human guide at least one video or audio source for training the human guide. The video training can include a demonstration of the most effective method for providing search results for an information search query, thereby enabling a guide to learn effective strategies and skills for conducting information searching. The training can contribute to the likelihood of the guide being promoted to a level of a more experienced human guide, thereby allowing greater effectiveness in fielding search queries for information seekers.
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