Personalizing computerized customer service
Number of patents in Portfolio can not be more than 2000
United States of America Patent
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Dec 18, 2012
Grant Date -
Apr 8, 2010
app pub date -
Oct 3, 2008
filing date -
Jun 26, 2003
priority date (Note) -
Expired
status (Latency Note)
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Abstract
A method for improving user satisfaction with automated response computer driven systems is provided. In one embodiment the automated computer system utilizes a Web browser accessing at least a Web site. In another embodiment, the automated computer system is a telephonic response system with voice recognition and generation capability. In each embodiment the user is first prompted to provide indications of user language usage preferences which are then analyzed and stored in a user profile. Thereafter, subsequent information from the automated system is modified in accordance with the stored user profile before presentation to the user.
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