Customer controlled hotline
Number of patents in Portfolio can not be more than 2000
United States of America Patent
Stats
-
Dec 18, 2012
Grant Date -
N/A
app pub date -
Oct 3, 2006
filing date -
Oct 3, 2006
priority date (Note) -
Expired
status (Latency Note)
Importance
Abstract
A call processing system for handling calls in a communication network operated by a communication carrier comprising and interface and a processing system. The interface is configured to receive a hotline instruction from a customer of the communication carrier to enable a plurality of hotline features for a plurality of devices associated with the customer to route a plurality of calls from the plurality of devices to a plurality of hotline destinations, and receiving a first call request for a first call to a first intended destination from a first device of the plurality of devices. The processing system is configured to process the first call request to determine if a first hotline feature for the first device is enabled, and process the first call request to route the first call to a first hotline destination of the plurality of hotline destinations if the first hotline feature is enabled.
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