Bartering system and method for controlling position in a wait queue in a contact center
Number of patents in Portfolio can not be more than 2000
United States of America Patent
Stats
-
Dec 25, 2012
Grant Date -
Dec 2, 2010
app pub date -
May 29, 2009
filing date -
May 29, 2009
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A contact center establishes a communication with a user. The communication is placed into a position in a wait queue that has other position(s) with other communication(s) that are waiting to be serviced by contact center agents. An offer is made to the user to change an amount of time to wait in the wait queue before being connected to a contact center agent. The offer can be based on a commodity such as money, frequent flyer miles, willingness to listen to an advertisement while holding, completing a survey, and the like. In response to the user accepting the offer, the position of the communication in the wait queue is changed to a different position. This allows the user to interactively adjust their wait time.
First Claim
Family
International Classification(s)
Cited Art Landscape
Patent Citation Ranking
Advertisement
Advertisement
Advertisement
Recipient Email Address
Recipient Email Address
Comment
Recipient Email Address
Add to Portfolio(s)
To add this patent to one, or more, of your portfolios, simply click the add button.
This Patent is in these Portfolios:
Add to additional portfolios:
Last Refreshed On:
Changes done successfully